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For all enquiries please contact our dedicated support team via our online form. A member of staff will endeavour to contact you within approximately 4 hours or less during regular business hours.
Customer service is available by telephone on 1300 554 480 between the hours of 9am - 5pm (AEST) Monday to Friday.
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Terms and Conditions of Service
It is your responsibility to ensure you carefully follow all steps provided to ensure the health and safety of the couriers, postage workers, specimen reception and laboratory workers.
There is no rebate offered through the Medicare Benefits Scheme for the kits available on the Australian Clinical Labs shopping cart. Some private health insurance companies may offer rebates, check with your health insurance provider for further details.
You are responsible for selection the correct test through the online shopping portal, if you are unsure, confirm with your referring practitioner. If your kit arrives through the mail damaged, contact us immediately for a replacement – do not use or send back this kit.
Australian Clinical Labs does issue refunds to unused tests for up to 6 months from purchase date, a cancellation fee of $30 applies to all kits. We do not issue refunds for kits purchased over 6 months prior to the refund request.
All kits to be returned are to have the referral form included with the samples. Without this form, there will be no patient allocated to the results and the test will take longer to process.