Patient FAQs
When will I receive my collection kit?
Where do I go for blood collection?
How will I receive my results?
What if I forget to collect my specimen(s) at the set time(s)?
Can I reuse a test tube if I have made an error during collection?
What if I have completed my test on a weekend?
Can I take my collection kit to a collection centre for pick up?
I am taking vitamin/mineral supplements. Will this affect the test?
If I am on prescribed medication, will this affect the test?
What is the difference between allergy testing and sensitivity testing?
Allergy testing refers to the IgE response the body has to a particular allergen. This testing is known as RAST Testing and your referring practitioner will need to detail which allergens are to be tested. Our FoodPrint Food Sensitivity testing measures your body's IgG response to an array of different foods. This is not an allergy test.
Why choose BeFunctional?
Specimen storage?
When are samples collected?
How do I return the test sample?
I have kit tests (stool, saliva, or urine) and blood tests that my practitioner has ticked on my referral form. Do I send the referral form with my kit test or give it to the collection assistant when I have my bloods taken?
Questions?
We're here to help
Contact our dedicated
support team via:
Kit Added To Cart
Failed transaction
Your order failed due to the following error:
Thank you!
Your order has been submitted! We will endeavour to notify you of your order soon.
Loading
Please wait while we process your order. This could take up to a minute to process.
Terms and Conditions of Service
It is your responsibility to ensure you carefully follow all steps provided to ensure the health and safety of the couriers, postage workers, specimen reception and laboratory workers.
There is no rebate offered through the Medicare Benefits Scheme for the kits available on the Australian Clinical Labs shopping cart. Some private health insurance companies may offer rebates, check with your health insurance provider for further details.
You are responsible for selection the correct test through the online shopping portal, if you are unsure, confirm with your referring practitioner. If your kit arrives through the mail damaged, contact us immediately for a replacement – do not use or send back this kit.
Australian Clinical Labs does issue refunds to unused tests for up to 6 months from purchase date, a cancellation fee of $30 applies to all kits. We do not issue refunds for kits purchased over 6 months prior to the refund request.
All kits to be returned are to have the referral form included with the samples. Without this form, there will be no patient allocated to the results and the test will take longer to process.